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Cancel an Account

Use this endpoint to cancel an existing Toolkit account.

Please note that this endpoint uses basic authentication, and requires the partners username and password be included in each call.

NOTE: This endpoint is available only to approved Constant Contact Technology Platform partners. Learn more here. It also uses basic authentication as documented on this page.


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Cancel an existing account using the PUT method to change the account status to Cancelled. You must include the cancel_date in ISO-8601 format. You can also specify a cancel_reason for your records.

Here's the list of cancel_reason codes to use, along with their meanings:

Code Description
1 Cost Too High
2 Using A Competitive Service
3 Not Doing Email Marketing
11 Something Missing Or Not Working
12 Doing It In-House
14 Poor Results
21 Too Difficult To Use
27 Cancelled online by customer
30 Dissatisfied With Billing Policies

PUT: https://api.constantcontact.com/v2/partner/accounts/{accountId}/status

Example JSON Request BodyTOP

Example ResponseTOP